Orders
How do I check/track my order status?
Once your order is placed, you will receive an order confirmation email with your order details. As soon as your order is shipped, we will send you a shipping confirmation email containing the tracking number and courier details.
You can also log in to your account and visit the My Orders section to view your order status, shipping updates, and order history at any time.
If you checked out as a guest or need assistance tracking your order, please contact our support team with your order number.
How do I place an order?
Placing an order is simple:
- Browse our products and select the supplement you wish to purchase.
- Click Add to Cart.
- Proceed to Checkout.
- Enter your shipping and billing details.
- Choose your preferred payment method.
- Review your order and click Place Order.
You will receive an order confirmation once your payment is successfully processed.
When will my order be processed?
Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends, public holidays, or during peak sales periods may require additional processing time.
Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information. We strive to ensure that all orders are packed carefully and shipped as quickly as possible.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long will it take for my order to arrive?
Delivery timelines typically range between 3-7 business days for most locations across India. Remote or difficult-to-reach areas may require additional transit time.
Do you ship internationally?
Currently, we ship to all major regions domestically. For specific inquiries regarding international shipping availability, rates, and customs policies for dietary supplements, please reach out to our support team before placing your order.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. Our team will review the issue and arrange a replacement or suitable resolution.
Help & Support
Below are some of are common questions about help & support
Are the supplement brands on your website authentic?
Absolutely. At Hiteshi Enterprises, we take quality control incredibly seriously. We partner directly with authorized distributors and manufacturers to ensure that every single bottle from our 100+ brands—including Jarrow Formulas, BSN, and Carlson—is 100% authentic, safely stored, and well within its expiration date.
Can you help me choose the right supplement or dosage?
While we are happy to assist you with product ingredients, brand availability, and website navigation, our team cannot provide personalized medical or dosage advice. Because dietary supplements interact differently with every individual, we highly recommend consulting a healthcare professional or nutritionist to find the best regimen for your body.
How can I contact your customer support team?
We are always here to help! If you have questions about your order, stock availability, or a specific brand, you can reach us through:
Email: support@hiteshienterprises.com
Phone: +91-92156-06267
Contact Form: Visit our dedicated Support page to send us a direct message. Our typical response time is within 24 business hours.
